FAQS

FAQS

How does itsmyhustle work?

itsmyhustle is the largest marketplace for service providers in East Africa Community. It offers freelance service providers and clients a streamlined and convenient, safe, cost-effective and transparent way of doing business with all users.

The unique term of service offered to the customers on itsmyhstle is called a ‘Hustle’. While creating a Hustle, service providers have the option of choosing their starting price.

Adding funds to the account/wallet

  • Login to your client account.
  • Click on the amount in your wallet as shown in the screenshot below:

  • You will get a field to enter the amount you want to deposit to your account, as shown below:

  • Once you click on add funds button, it takes you to the pesapal interface as shown below:

  • You can select the one you want to use to make a payment, for instance, if it is MPESA, here is how it appears:

  • The MPESA Paybill Business No. is 220220, once you have made a payment, there is a field for entering the confirmation code sent from MPESA.
  • Each payment method has its own instructions on payment.
  • After successfully paying, the money is credited to the e-wallet, and can be used to hire for services.

withdrawing funds from the account/wallet

Once a client has signed the task completion form, an official request for withdrawal is made to the admin, then the payment is processed within 3 hours and made available to the service provider.

How can I track my service provider?

Go to your profile, my bookings to see the current booking. You can always find out the progress of the work as agreed with the expert.

How do I register as a client/provider?

Just click on the button written sign-up, enter your details, a confirmation will be sent to your email, which you will use to confirm your registration.

How do I log in and out of itsmyhustle?

  • To login, click on the button written login in the menu, then enter your username and password.
  • To log out, click on the logout button in your profile menu.

I can’t login to my account

Click on reset password link provided in the login interface, a resetting link will be sent to your email.

Reset your password

Click on reset password link provided in the login interface, a resetting link will be sent to your email.